What problems TAktom solves
What teams most often come with — and what the product does about it.
Client requests arrive by email and chat — and get lost there
The fixThe Service Desk portal collects requests in one place: request types, queues, assignees and due dates. The client tracks the status of their request without pinging your manager. Service Desk does not change the price and comes at no extra charge.
A tracker for the dev team and a helpdesk for clients — two systems, double the bill
The fixHere it is one product: a portal request links to a development issue, with status and correspondence in one place. No second service to pay for and no data to keep in sync.
The SLA is written into the contract, but breaches surface after the fact
The fixSLA policies with first-response and resolution goals: timers respect business hours and timezones, a breach is detected automatically and shows up in reports — not in a client complaint.
Half the day goes to triaging inboxes and reminding teammates
The fixTrigger → condition → action rules assign, move and close issues automatically; templates and recurring issues cover the routine, and notifications reach email and Telegram.
Security does not allow taking issues to a shared cloud
The fixAn on-prem installation inside your perimeter: data never leaves it, and AI agents work with issues over MCP inside it too. In the cloud every client gets a separate instance with its own database.
Moving off your current tracker looks overwhelming
The fixThe built-in import brings projects over from a JSON backup with field, status and priority mapping; turnkey migration by our team is available as a separate service.
How TAktom is different
One mechanic other trackers do not have, and one principle in the pricing.
Release Waves: one issue — 25 brands
Roll one task out to dozens of brands or clients: each brand gets its own workflow and its own status inside a single issue — simultaneously, with no issue cloning. Neither Plane, nor Huly, nor OpenProject can do this.
Service Desk is not an add-on
Service Desk, the portal, SLA and approvals come with every paid plan — not as a separate module charged on top of the seat price. The price does not depend on the number of requesters or Service Desk agents — there are no extra charges.
Who it is for
Typical team profiles — from a studio to a closed perimeter.
Studios & agencies
Several clients in one system: per-project permissions, a client portal for requests, time tracking for billing and reports. The number of clients does not affect the price.
Product & dev teams
Scrum with sprints and backlog, commits, branches and PRs linked from GitHub and GitLab, releases with generated release notes, Velocity and Burndown reports.
Support & service companies
Request queues, SLA with business hours, a knowledge base and CSAT ratings. Email and Telegram notifications; the number of clients does not affect the price.
Companies with data requirements
On-prem inside a closed perimeter: RBAC, two-factor authentication, a full audit log and MCP for AI agents — data never leaves the perimeter.
Try TAktom for free
The free Start plan for up to 6 users — no credit card, plus a live demo of the full product without sign-up. Need on-prem? We will prepare a setup plan.