An enterprise-grade project management system and Service Desk that extends with plugins
Everything you expect from a big tracker: issues, sprints, boards, custom workflows, permissions and reports — plus a customer Service Desk with SLA in the same product. In the cloud or on your own server.
Free Start plan for up to 6 users, no card · live demo without sign-up
- 31
- plugins included
- 2 in 1
- a tracker for the team + a Service Desk for clients
- No surcharges
- Service Desk does not change the price, however many requesters and agents
What problems TAktom solves
What teams most often come with — and what the product does about it.
Client requests arrive by email and chat — and get lost there
The fixThe Service Desk portal collects requests in one place: request types, queues, assignees and due dates. The client tracks the status of their request without pinging your manager. Service Desk does not change the price and comes at no extra charge.
A tracker for the dev team and a helpdesk for clients — two systems, double the bill
The fixHere it is one product: a portal request links to a development issue, with status and correspondence in one place. No second service to pay for and no data to keep in sync.
The SLA is written into the contract, but breaches surface after the fact
The fixSLA policies with first-response and resolution goals: timers respect business hours and timezones, a breach is detected automatically and shows up in reports — not in a client complaint.
Half the day goes to triaging inboxes and reminding teammates
The fixTrigger → condition → action rules assign, move and close issues automatically; templates and recurring issues cover the routine, and notifications reach email and Telegram.
Security does not allow taking issues to a shared cloud
The fixAn on-prem installation inside your perimeter: data never leaves it, and AI agents work with issues over MCP inside it too. In the cloud every client gets a separate instance with its own database.
Moving off your current tracker looks overwhelming
The fixThe built-in import brings projects over from a JSON backup with field, status and priority mapping; turnkey migration by our team is available as a separate service.
Why TAktom
Not another kanban board — a full development tracker and a customer service desk in one system, in the cloud or inside your perimeter.
Plugin-first architecture
The core holds only base entities. Search, calendar, reports, automation and Service Desk are plugins built on GraphQL Federation and Module Federation: the system extends to fit your processes without forking the core.
Dev team + Service Desk
Issues, sprints and backlog for development plus a customer portal with queues, approvals and SLA — in one installation, no second system needed. Service Desk does not change the price, however many requesters and agents you have.
Your data stays yours
On-prem installation on your server: data never leaves your perimeter. Or Cloud on our infrastructure — updates and monitoring are on us, backups go to your own storage.
Everything you expect from a tracker
Every major feature is a separate plugin: enable what you need, disable the rest.
Boards, sprints, Gantt
Drag-and-drop kanban, Scrum with sprints and backlog, lists and a Gantt chart. Multiple boards per project.
Custom workflows
Per-project statuses and transitions with a visual workflow editor.
Service Desk
Customer portal, request types, queues, approval chains, knowledge base and CSAT ratings.
SLA policies
Goals and timers aware of business hours and timezones, automatic breach detection.
Automation
Trigger → condition → action rules with a visual builder, events processed in real time.
MCP for AI agents
A built-in MCP server: Claude, Cursor or your own AI agent works with issues without leaving your perimeter. 11 tools, read and write modes, a call log.
Reports & dashboards
Velocity, Burndown, Created vs Resolved and customisable dashboards with widgets provided by plugins.
Notifications
Real-time in-app notifications (SSE), email and a Telegram bot, watchers and mentions.
Permissions & security
RBAC with permission schemes, resource grants, two-factor authentication (TOTP) and a full audit log.
Import from your current tracker
Migrate projects from a JSON backup of your tracker with field, status and priority mapping.
Release Waves: one issue — 25 brands
Rolling one task out to dozens of brands or clients? Each brand gets its own workflow and its own status inside a single issue, simultaneously.
- Per-brand statuses: one brand is “in print” while another is “in approval”
- A dedicated workflow per brand — no issue cloning
- Neither Plane, nor Huly, nor OpenProject can do this
31 plugins included
Every major feature is a separate plugin. All 31 come with every paid plan; Start ships a lightweight set of 11.
Who it is for
Typical team profiles — from a studio to a closed perimeter.
Studios & agencies
Several clients in one system: per-project permissions, a client portal for requests, time tracking for billing and reports. The number of clients does not affect the price.
Product & dev teams
Scrum with sprints and backlog, commits, branches and PRs linked from GitHub and GitLab, releases with generated release notes, Velocity and Burndown reports.
Support & service companies
Request queues, SLA with business hours, a knowledge base and CSAT ratings. Email and Telegram notifications; the number of clients does not affect the price.
Companies with data requirements
On-prem inside a closed perimeter: RBAC, two-factor authentication, a full audit log and MCP for AI agents — data never leaves the perimeter.
How to get started
From the first click to a working tracker — with no load on your IT department.
Try it in the cloud
The free Start plan for up to 6 users — no credit card, or a live demo of the full product without sign-up. Create a project and invite the team.
Pick your setup
Stay in the Cloud or order on-prem: we install and configure everything on your server.
Bring your projects over
Import projects from your current tracker with field, status and priority mapping. Turnkey migration is available on request.
Pricing
Cloud is priced per active seat from the very first user, with a volume discount: the bigger your team, the cheaper every seat. Six users are free on Start. All 31 plugins, SD, SLA and MCP in every paid plan; Service Desk does not change the price and comes at no extra charge. On-prem on request.
Cloud
Priced per active seat from the first user; the rate drops in steps as your team grows and applies to every seat at once.
Start
FreeA lightweight cloud tracker for micro-teams and product evaluation.
- A set of 11 plugins: calendar, roadmap, releases, checklists, worklog, archive
- Up to 6 users, cloud only
- Your own mail and file storage: Gmail, SendGrid, S3
- One-click upgrade to a paid plan
Team
PopularThe base plan from the very first user: the full product — SD, SLA and MCP included.
- All 31 plugins: Service Desk, SLA, portal, automation, MCP
- Mail gateway included — email works out of the box, no own SMTP needed
- Volume discount: a cheaper seat as your team grows
- Service Desk does not change the price — no surcharges for requesters or agents
- Billed monthly, no annual commitment
- Backups to your own storage: you configure where they go
- Monitoring and email support
Business
For companies and departments of 26+ people: the seat gets cheaper than on Team.
- All 31 plugins: Service Desk, SLA, portal, automation, MCP
- Mail gateway included — email works out of the box, no own SMTP needed
- Volume discount: a cheaper seat as your team grows
- Service Desk does not change the price — no surcharges for requesters or agents
- Billed monthly, no annual commitment
- Backups to your own storage: you configure where they go
- Monitoring and email support
Corporate
For large companies of 101+ people: the lowest per-seat price.
- The lowest per-seat price
- All 31 plugins: Service Desk, SLA, portal, automation, MCP
- Mail gateway included — email works out of the box, no own SMTP needed
- Volume discount: a cheaper seat as your team grows
- Service Desk does not change the price — no surcharges for requesters or agents
- Billed monthly, no annual commitment
- Backups to your own storage: you configure where they go
- Monitoring and email support
- Priority support
You pay per seat from the first user; a paid subscription has no free seats — six free users come with Start. The rate depends on team size and applies to every seat at once: 1–25 people — $3.9 per seat, 26–100 — $3.4, 101–300 — $2.9. Examples per month: 10 users — $39, 30 — $102, 100 — $340, 300 — $870. Over 300 users — Enterprise, by arrangement.
Try TAktom for free
The free Start plan for up to 6 users — no credit card, plus a live demo of the full product without sign-up. Need on-prem? We will prepare a setup plan.