Pricing
Cloud is priced per active seat from the very first user, with a volume discount: the bigger your team, the cheaper every seat. Six users are free on Start. All 31 plugins, SD, SLA and MCP in every paid plan; Service Desk does not change the price and comes at no extra charge. On-prem on request.
Cloud
Priced per active seat from the first user; the rate drops in steps as your team grows and applies to every seat at once.
Start
FreeA lightweight cloud tracker for micro-teams and product evaluation.
- A set of 11 plugins: calendar, roadmap, releases, checklists, worklog, archive
- Up to 6 users, cloud only
- Your own mail and file storage: Gmail, SendGrid, S3
- One-click upgrade to a paid plan
Team
PopularThe base plan from the very first user: the full product — SD, SLA and MCP included.
- All 31 plugins: Service Desk, SLA, portal, automation, MCP
- Mail gateway included — email works out of the box, no own SMTP needed
- Volume discount: a cheaper seat as your team grows
- Service Desk does not change the price — no surcharges for requesters or agents
- Billed monthly, no annual commitment
- Backups to your own storage: you configure where they go
- Monitoring and email support
Business
For companies and departments of 26+ people: the seat gets cheaper than on Team.
- All 31 plugins: Service Desk, SLA, portal, automation, MCP
- Mail gateway included — email works out of the box, no own SMTP needed
- Volume discount: a cheaper seat as your team grows
- Service Desk does not change the price — no surcharges for requesters or agents
- Billed monthly, no annual commitment
- Backups to your own storage: you configure where they go
- Monitoring and email support
Corporate
For large companies of 101+ people: the lowest per-seat price.
- The lowest per-seat price
- All 31 plugins: Service Desk, SLA, portal, automation, MCP
- Mail gateway included — email works out of the box, no own SMTP needed
- Volume discount: a cheaper seat as your team grows
- Service Desk does not change the price — no surcharges for requesters or agents
- Billed monthly, no annual commitment
- Backups to your own storage: you configure where they go
- Monitoring and email support
- Priority support
You pay per seat from the first user; a paid subscription has no free seats — six free users come with Start. The rate depends on team size and applies to every seat at once: 1–25 people — $3.9 per seat, 26–100 — $3.4, 101–300 — $2.9. Examples per month: 10 users — $39, 30 — $102, 100 — $340, 300 — $870. Over 300 users — Enterprise, by arrangement.
Frequently asked questions
Is there a free plan?
Yes. Start is a free cloud plan for up to 6 users with a lightweight set of 11 plugins. You can explore the full product in a live demo without sign-up, and deploy it on a paid cloud subscription: per-seat pricing from the first user, with the rate dropping as the team grows. For on-prem, a pilot period is possible — write to us.
How do plugin sets differ between plans?
Start ships a set of 11 plugins: calendar, roadmap, releases, checklists, mentions, worklog, archive, profile fields, plus your own mail delivery (Gmail, SendGrid) and S3 file storage. Every paid plan includes all 31 plugins — Service Desk with the portal, SLA, automation, reports, dashboards, search and the MCP server; paid cloud plans also include our mail gateway, so email works with no setup.
Cloud or on-prem — which one to pick?
Cloud gets you started in minutes and is billed monthly per seat from the first user: $2.9 to $3.9 per seat depending on team size, and the bigger your team the cheaper every seat. On-prem keeps data inside your perimeter and is licensed per installation — write to us for terms.
Can we migrate from our current tracker?
Yes. The built-in import migrates projects from a JSON backup with field, status and priority mapping. Turnkey migration done by our team is available on request.
What is needed for an on-prem installation?
A server with Docker: about 2 GB of RAM for the compact mode and about 4 GB for the split production mode. We handle the installation and configuration for you.
How do I get support?
Email support is included in every paid plan. Extended support with a response-time SLA is available on request. You can reach us via the contact page.